Troubleshooting Tips
You can get support, troubleshoot your services and restart your equipment by following these few simple tips.
Promotions
FREE Installation and 1st Month FREE! While this promotion is active, all new customers will not pay an installation fee and the first month of service is on us!
Questions?
Browse through these FAQs to find answers to commonly asked questions. If you dont see what's on your mind, reach out to us anytime via phone or email.
The Legacy Difference
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Google Reviews
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Flawless Service & Impeccable Cable Management – A True Legacy!
As someone who’s been around since the dial-up days, let me just say — Legacy Internet gets it. Their service is exactly what you’d hope for in a modern, no-nonsense provider: blazing fast speeds, zero interruptions, and the kind of uptime reliability that feels like a throwback to when networks were built to last.
But here’s the part the true tech heads will appreciate — the cable management is pristine. No spaghetti mess, no tangled nests tucked behind the modem. Just crisp, clean lines, properly mounted hardware, and attention to detail that screams craftsmanship. It's the kind of setup that makes your inner sysadmin weep tears of joy.
Been running for months now with zero downtime, smooth performance, and not a single hiccup in streaming, gaming, or remote work. Legacy lives up to the name — rock-solid service built with pride. Highly recommended to anyone who values both form and function.
Stay connected. Stay Legacy.
Flawless Service & Impeccable Cable Management – A True Legacy!
As someone who’s been around since the dial-up days, let me just say — Legacy Internet gets it. Their service is exactly what you’d hope for in a modern, no-nonsense provider: blazing fast speeds, zero interruptions, and the kind of uptime reliability that feels like a throwback to when networks were built to last.
But here’s the part the true tech heads will appreciate — the cable management is pristine. No spaghetti mess, no tangled nests tucked behind the modem. Just crisp, clean lines, properly mounted hardware, and attention to detail that screams craftsmanship. It's the kind of setup that makes your inner sysadmin weep tears of joy.
Been running for months now with zero downtime, smooth performance, and not a single hiccup in streaming, gaming, or remote work. Legacy lives up to the name — rock-solid service built with pride. Highly recommended to anyone who values both form and function.
Stay connected. Stay Legacy.
Worst internet I’ve genuinely ever had the displeasure of using. A single drizzle ruins their system not to mention what you would pay for and get 300mbps you pay for and get 30mbps which is not really usable in a household sometimes it even goes 1mbps no joke
Response from the owner 15:19 21 May 25
We are sorry to hear that your service is not working correctly. Please call us at 866-866-9986 or email us at support@legacyisp.com so we can further troubleshoot your issue and get it fixed. We are available 24/7. 
During recent storms and we experienced random outage for about six days, Legacy was pro-active with their customer service. It was EXCELLENT! They either emailed and/or called to keep us updated on issues and potential repairs. When service was fully restored, they also let us know what to expect.
Response from the owner 20:01 20 Mar 25
Thanks Tricia! We appreciate your patience when severe weather causes damage and we have emergency outages. Please reach out anytime you need any assistance. 
Legacy is a great internet provider. I live in a rural area and it's been the best service I could have hoped for. I tried 5G internet at first but it was too unreliable for working from home. With Legacy, I rarely have any problems with my connection and they are quick to send somebody out when I do. I get pretty close to my advertised speed of 100Mbps and the public IP is quite stable. There are times where weather negatively affects the service, but I can live with that. As long as you're good with a big pole and antenna on your roof, you're good to go!
Response from the owner 20:17 04 Mar 25
Thank you Taylor for the kind words. We appreciate it. 
We waited forever for fiber to become available here in Ponder! Now that it is here have been enjoying the speed that is available from my 1 Gig connection. There is a lot of construction going on in the area so have had a couple of interruptions of service but not much can be done about a cut fiber line.
Response from the owner 21:03 25 Feb 25
Thanks Lee! We are glad to hear you are enjoying your fiber connection and we appreciate the patience with all the construction mishaps. 
We've been with this company for 2 years and I have to say they've been pretty exceptional when it comes to customer service and letting people know when service is down / restored. Overall the experience has been pretty positive. They aren't the cheapest but the service has been great.
I have been with this company for the last five years and they always provide a good service. Will recommend it.
Having legacy for the past 3 years and I can not say one bad thing about them. They always go above and beyond and the I ternet connection is awesome. Thank you.
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